Frequently Asked Questions about Preservation
How will you clean my gown?
Our gown specialist will carefully hand clean every individual gown with gentle chemicals to dissolve the different kinds of stains on your gown. Your gown is then rinsed in pure solvent until it is completely clean.
How is it preserved?
Your completely clean gown is carefully packed with acid-free tissue into a museum-quality wedding chest that protects your gown from air and light that can cause unprotected gowns to yellow.
Can I see my gown when it is in the wedding chest?
You are able to view your gown through an oval window made of polypropylene, an inert plastic that will not yellow or damage your gown.
Will you seal my wedding chest?
Unlike other retailers, we do not seal your gown within the wedding chest. With our MuseumCare™ wedding chest, you are not only able to view your wedding gown but are also able to handle it, should you need to.
What happens if I open my wedding chest?
The guarantee is not voided, but improper handling of the gown may result in damage, and we recommend that your gown be repacked. If your gown is handled excessively or soiled after opening the chest, it should be cleaned and preserved again.
What else can I preserve with my gown?
You are able to store such things as a headpiece and veil, petticoat, gloves, garter, and handkerchief, though there may be an additional charge.
We recommend that shoes should not be stored with the gown because fumes from leather and glue may cause damage.
Can you make repairs to my gown?
We are able to make any needed repairs. Please note that for some repairs there may be an additional charge.
Do you preserve only wedding gowns?
We can also preserve other special garments such as christening gowns, communion dresses, quinceañera gowns, and military uniforms, among many others.
What is your guarantee?
We have a 100% international guarantee, backed by Wedding Gown Specialists in more than 500 cities around the world, against caramelized sugar stains or yellowing of your gown. This means you can bring your preserved gown to any participating Specialist for an inspection and press at no charge.
Why is your process different from others?
We take an extra step to be sure all stains, seen and unseen, are removed. Spills such as soda, wine, and cake, (many times caused by a guest and unnoticed by the bride) contain sugar and often dry without leaving a visible mark. Sugar is not dissolved during ordinary drycleaning and can caramelize over time into ugly brown stains. We take time to ensure that all stains are removed.
How is your wedding chest different from others?
Our trademarked MuseumCare™ wedding chest is completely acid free, and pH neutral. Boxes that are only pH-neutral are not as safe for your gown, and ordinary boxes and tissue can cause yellowing. There is also a chance a basic box and tissue can “burn” gowns, leaving dark brown streaks wherever fabric touches the box.